Welcome to Wiz Exchange! Before placing any orders, it is essential for all customers to carefully review and agree to our Terms of Service. These terms outline general and specific conditions for different currencies (such as PayPal, Perfect Money, cryptocurrencies, etc.) offered on Wiz Exchange. Please ensure that you understand and agree with these rules before proceeding with any transactions on our platform.
Authorized Platform: All exchanges must be conducted exclusively on the official Wiz Exchange platform accessible via the URL wiz.exchange. Wallet addresses and account numbers for transactions will only be provided during the fourth step of the exchange process. No representative from Wiz Exchange will ever provide account details or request additional payments outside of the stated fees.
Transparent Fees: All associated fees and charges will be clearly displayed in the final order confirmation before you finalize your exchange. The "You Receive" section will display both the received amount and any additional charges, ensuring that there are no hidden fees or costs.
Cryptocurrency Transactions: Due to the volatility of cryptocurrencies, orders involving crypto exchanges must be completed within 20 minutes. Unpaid transactions will be automatically canceled after this time period, and a new order will need to be placed.
Delayed Payments: In the event that payments for an order are delayed by more than 20 minutes, Wiz Exchange reserves the right to cancel the order. If the payment is eventually received after this time, the order will be processed based on current rates and fees.
Customer Verification: While Wiz Exchange may not always require customer verification, we reserve the right to contact you for additional information if issues arise during a transaction.
Email Communication: Providing a valid and active email address is crucial for communication related to your transactions. We will contact you via this address if any issues arise with your order.
Exact Payment Amount: Customers must send the exact amount indicated on the final page of their order. Sending an incorrect amount may result in the cancellation or suspension of the order.
Payment Instructions: Only the wallet address or account number provided in the final stage of the order is valid. Wiz Exchange will never share payment details through external platforms like Telegram, WhatsApp, or any similar channels.
Force Majeure: Neither party will be held liable for delays or failure to fulfill obligations caused by circumstances beyond their control, including but not limited to natural disasters, technical failures, strikes, or other unforeseen events.
Modifications to Terms: Wiz Exchange reserves the right to update or modify these terms at any time. Any such changes will take effect immediately once posted on the platform.
Price Validity: All prices and fees shown are only valid for 20 minutes. If the transaction is not completed within this timeframe, new pricing will apply when the customer completes their exchange.
Track ID Requirement: When sending WebMoney, customers must include the Order ID (Track ID) as the transaction description. Orders without this ID will be suspended. Refund requests can be submitted but may incur a fee, and approval is at Wiz Exchange’s discretion.
Refund Policy: If a refund is requested for WebMoney transactions, a fee of 0.8% will be applied. Additionally, WebMoney policies restrict certain exchanges, such as those involving cryptocurrencies.
Account Limits: Users must be aware of their WebMoney account limits before initiating a transaction. Wiz Exchange cannot exchange WebMoney if account limits are exceeded.
Transaction Fees: PayPal fees are calculated based on the method used for the transaction. For “Selling goods and services,” fees range from 2.9% to 5.9% plus a fixed fee of $0.30 USD. Upon request, PayPal transactions may be processed via “Friends and Family” if the customer is unable to receive funds through “Goods and Services.”
Payment Failures: If PayPal payments fail or the address provided is incorrect, Wiz Exchange will freeze the funds until the correct address is provided.
Refund Process: Refunds for PayPal transactions are subject to approval by Wiz Exchange. If a refund is issued, a fee of 1.5% to 2% of the refunded amount may be applied.
PayPal Account Issues: Wiz Exchange is not responsible for any restrictions or limitations imposed by PayPal on your account. Customers are encouraged to reach out to Wiz Exchange support if such issues arise.
Transaction Requirements: When transferring cryptocurrency to Wiz Exchange, customers must include a screenshot of the transaction that clearly displays the transaction ID (TXID) and other relevant details. If the transaction does not include the required information, it will be suspended until the proper details are provided.
Refund Policy: Cryptocurrency exchanges are final and irreversible. Refund requests may be considered but are subject to review and may involve deductions for fees and penalties.
Payment Timeframe: Cryptocurrency exchanges must be paid within 20 minutes of placing the order. After 20 minutes, the order will be canceled, and a new one must be placed.
Transaction Fees: Users are responsible for covering all transaction fees associated with sending assets to Wiz Exchange’s Perfect Money accounts.
Refunds: Wiz Exchange typically does not offer refunds on Perfect Money exchanges. If a refund request is approved, a 0.5% fee will be deducted from the refunded amount.
Correct Payment Details: Customers must ensure that the payment details (such as account number, IBAN, routing number, and name) provided during the exchange process are accurate. Wiz Exchange is not responsible for any issues resulting from incorrect information.
Payment Timeframe: Bank account details provided for payments are valid for a period of 2 hours. If more time is required, customers must contact Wiz Exchange support.
Proof of Payment: A valid bank receipt or screenshot is required as proof of payment. Failure to provide this will delay the order.
Currency Type: Customers must send the exact currency specified during the order process. Any currency sent that differs from the selected one will be converted by Wiz Exchange, and conversion fees will apply.